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• Performed over 10,000 HIV viral load and EID molecular assays monthly on COBAS 8800, Cephid Genexpert, Abbott M2000/Alinity RealTime and Hologic Panther platforms at more than 99% reproducibility and result turnaround compliance. • Detected and closed over 10 nonconformities in 12 months, triggering corrective actions that reduced QC failures by 30 %. • Actively participated in internal and external proficiency testing schemes, accumulating zero major findings during audit cycles. • Supported the laboratory for SANAS ISO 15189 accreditations, creating more than 20 SOPs and validation plans. • Maintained correct reagent stock management: reduced wastage of reagents by 25 % with no stock-out and continuous operations. • Oriented new staff in LIS workflow, report tools, documenting and assay procedures improving onboarding productivity by 40 %. • Conducted method validations and data analysis of HIV program surveys to inform evidence-based operational decision-making.

• Reviewed and released more than 5,000 monthly chemistry, hematology, microbiology, and immunology test results with less than 1 % error rate. • Sustained, calibrated, trouble-shotted and managed more than 10 automated analyzers (Cobas c311/e411, GeneXpert, BD BACTEC FX, Mini Vidas), reducing instrument downtime by 20 %. • Managed blood bank operations: received, screened, and processed over 3,500 units of blood; ensured safe transfusions and screening compliance. • Identified more than 200 critical test results; minimized reporting delays by 35 %. • Performed equipment verification and validation studies, introducing 2 new immunoassay tests that expanded lab services. • Supervised 8 new employees and interns, shared technical information and instructed them on SOP adherence and quality assurance procedures to facilitate proper communication and comprehension. • Coordinated QC and QA documentation, resulting in consistent adherence to accrediting standards.

• Processed more than 3,000 high-complexity assays per month (endocrinology, serology, microbiology), with consistent meet or exceed turnaround time goals of more than 98 %. • Had performance improvement programs in place: reduced QC out-of-range events by 18 %. • Monitored instrument performance (Mini Vidas, Bact Alert, Mindray) and perform maintenance action proactively, reducing service calls by 15 %. • Identified over 120 critical value results in a year; documented follow-up investigations and root cause analyses. • Managed reagent and consumables inventory, reducing stockouts to zero. • Positively contributed to SOP assessment and process optimization, improving lab throughput and staff efficiency.

Performed over 2,000 daily routine clinical tests per month (chemistry, hematology, immunology) with a 99 % success rate. • Facilitated crossmatch and blood preparatory services, ensuring safe transfusion support for more than 250 cases. • Conducted TTI screening by ELISA methods—achieved 100 % standard operating protocol compliance. • Reduced the sample rejection rate through the utilization of stricter QC checks—reduced reject rate from 2 % to 0.8 %.

• Assisted in sample collection, processing, and testing of more than 2,500 patient specimens over 12 months. • Provided inputs to create and edit over 10 SOPs and supported LIS data entry and validation work. • Maintained QC trends and reported anomalies to management personnel, decreasing error rate early in career training. • Handled stock reagent levels and conducted inventory audits with support, maintaining uninterrupted lab performance.